ID Document Verification

Some verification flows include an ID Document step, where you upload a photo of a government-issued ID. This confirms your identity and usually appears alongside phone and selfie verification.

Accepted documents

Any current government-issued photo ID works, including:

  • Driver's license
  • Passport
  • National ID card

The document should be valid (not expired) and belong to you.

How to upload

  1. On the ID Document step of your verification page, choose how to submit: upload a file, use your webcam, or scan the QR code to continue on your phone.
  2. Take a clear photo of your ID.
  3. Submit and wait a moment while it's checked.

Photo requirements

  • All four corners of the document must be visible.
  • The printed photo on the ID must be clearly visible.
  • Text should be sharp and readable — avoid glare, shadows, and blur.
  • Use the original physical document, not a photocopy or a photo of a screen.

One ID, one account

Each person may verify only one Cointiply account. If your document was already used to verify a different account, you'll see a message saying the ID is already linked to another account. If you believe this is a mistake, contact support.

Retries

Like the selfie step, you get several attempts per round, with a cooldown between rounds. If your photo doesn't pass, the page tells you and you can try again with a clearer shot. If all attempts are used, you'll be directed to contact support for a manual review.

Privacy

Your ID photo is used only for verification and handled securely. It's never shared publicly.

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