How can we help?
Search the docs, browse by category, or ping the AI assistant in chat for anything account-specific.
Popular articles
- MissionsWhat's New in Operation Cold Storage
Explains new features in Operation Cold Storage for Crack the Vault: 1:1 item trades, increased multiplier caps (8x deployed, 16x hit), crew bounties, vault schematics, and new craftables (Scrap Compact, Chrono Flux, Expansion Bay, Signal Flare, Omega Singularity).
- LabsGems: What They Are & How to Earn Them
Gems are the non-withdrawable in-game currency of Crack the Vault, spent on gear, crafting, crates, and attacks. Covers all earning methods: offers/surveys, quests (daily/weekly/lifetime), Arcade Orb Rush, CoinWord/CoinTrail wins, companion tips, Story Mode rounds, Crew Bounties, Vault Schematics, daily vault leaderboards, Gem Storm events, Live Trivia, and Gem Boost multipliers.
- LabsGetting Started with Cointiply Labs
Overview of Cointiply Labs, the next-generation chat-first Cointiply experience. Explains that Labs uses the same account, balance, and earnings as the main site; describes the AI chat, command palette, key pages (Store, Quests, Wallet, Arcade, etc.), and sidebar widgets. Helps new users orient and navigate to detailed guides.
- LabsGames in Cointiply Labs
Explains that Cointiply Labs daily games (CoinWord, CoinTrail, Price Prophet, Daily Fortune, Trivia Arcade) do not pay Coins; they offer streaks, records, leaderboards, and small Gems for solving CoinWord/CoinTrail. Coins are earned in the Arcade's Orb Rush races, not the daily games.
- MissionsCrack the Vault: Season Reset & Carryover
Explains what happens to Gems, crates, weapons, and drills when a Crack the Vault season resets. Covers the 4,000 Gem cap, crate-to-Gem conversion, the carryover picker with signature item and power budget, auto-pick behavior, and archive item bonuses.
- FAQOffer completed but no Coins credited
Troubleshooting guide for when an offer is completed but coins are not credited. Covers waiting periods, checking requirements, contacting offerwall with proof, and common reasons for non-credit.
Categories
NextGen Features
Auto-generated catalog of what NextGen can do (tools, widgets, plugins). Mostly agent-only.
- Getting Started with Cointiply Labs
- Gems: What They Are & How to Earn Them
- Games in Cointiply Labs
Pinnable widgets on the user dashboard.
- Sidebar Widgets: Pinning, Alerts, Goals & More
Unlockable plugin loadout slots.
- Plugins and the Store
Personas, modes, story modes.
- Chat Settings, Memory, Personality & Voice
- Chatting with the AI Assistant
Smart-chat budget, top-ups, plan grants.
- Smart Chats: Your AI Allowance, Static Mode & Top-Ups
General
Core help — earning, withdrawals, account, gameplay.
Frequently asked questions.
- What is Cointiply?
- Offer completed but no Coins credited
- How to Contact Cointiply Support
Tips & tricks for earning more / faster.
- Maximizing Your Survey Earnings on Cointiply
- Code Breaker Boost: The Co-op Crack-the-Code Event
- Qualifying for More (and Higher-Paying) Cointiply Surveys
Withdrawals, deposits, supported currencies.
- Verification and Your Withdrawal: What Happens When
- Earn 5% Interest on Your Coins — FAQ & How It Works
- Account & Payment Verification: An Overview
Inviting friends, referral commissions.
- Refer & Earn with Cointiply Labs
- Cointiply Monthly Referral Contest
- How does Cointiply's referral system work?
CointiPlay multiplier — odds, fairness, how to play.
- CointiPlay Tips & FAQ
- Orb Rush: Career Mode
- How to Play the CointiPlay Multiplier
Cointiply chat: rules, rain, terms.
- Cointiply Chat Rules
- How Cointiply Chat Rain Works
Paid-to-click ads.
- How to Target Specific Regions & Countries With PTC Ads
- Cointiply PTC FAQ
- Micro Tasks & PTC: BitcoTasks and Time Wall
Daily / weekly missions.
- Crack the Vault: Season Reset & Carryover
- What's New in Operation Cold Storage
- Crack the Vault: Leaderboards & Prizes
Get personal help
Describe your issue and the Support Assistant will draft an answer from the official docs — then escalate to a live chat or a support ticket if you need a human.