FAQ

Troubleshooting guide for when an offer is completed but coins are not credited. Covers waiting periods, checking requirements, contacting offerwall with proof, and common reasons for non-credit.

This article explains how to contact Cointiply support via the Support Assistant, help center search, or by opening a support ticket. It includes tips for fast resolution and warns about scams.

This article introduces Cointiply, a crypto rewards platform where users earn Coins through tasks like offerwalls, surveys, missions, PTC ads, videos, chat participation, and more. It also explains how to withdraw Coins as cryptocurrency and earn interest on balances.

Explains survey reversals (chargebacks) and how to handle non-payment, including steps to take when a completed survey doesn't credit, how to gather evidence, and where to report problems. Also covers handling of broken or badly designed surveys and what to do if offerwall access is restricted.

Explains what Coins are on Cointiply: the in-platform currency earned through tasks, offers, and spins. Details the fixed USD peg (10,000 Coins = $1), how to convert to crypto (Bitcoin, Dogecoin, Dash, Litecoin) at withdrawal, and that balances over 35,000 Coins can earn 5% interest.

Explains what offerwalls are, how they work, and tips for successfully completing offers on Cointiply. Covers offerwall partners, credit times, and common pitfalls like ad blockers and VPNs.

Explains that offer availability depends on each offerwall's advertisers and regional partners, why users may not see offers, and provides tips such as checking multiple offerwalls, completing profile surveys, and returning often. Cointiply cannot control which offers appear but continuously looks for new partners to expand global availability.

Explains that Coins are always pegged to USD (10,000 Coins = $1) inside Cointiply, but the satoshi amount received on withdrawal changes with Bitcoin's price. Includes examples and the formula sats per $1 = 100,000,000 ÷ BTC price.

Explains how to request deletion of your Cointiply account and personal data via the Android app, website, or email, and describes what data is deleted and retained.

Explains that Cointiply generates revenue through advertising, partner offers, surveys, and PTC ads, and uses those earnings to fund user rewards, bonuses, operations, and promotions without charging deposit or withdrawal fees.

Explains why Cointiply uses Coins (a USD-pegged in-platform currency) for payouts instead of paying directly in crypto. This protects user earnings from cryptocurrency market volatility, ensures consistent reward values, and aligns with ad networks that pay in USD. When users withdraw, Coins convert to their chosen cryptocurrency at market rates.

This article explains how to reset a lost password on Cointiply. It shows users how to find the 'Forgot Password' link on the login page, enter their email, and follow the reset link to set a new, strong password.