How to Contact Cointiply Support

Need help with your account, a withdrawal, an offer, or anything else? Here are the best ways to get support, fastest first.

1. Ask the Support Assistant (fastest)

The built-in Support Assistant in Cointiply Labs gives you an instant answer drawn from our knowledge base, 24/7:

  1. Pick the category that matches your issue.
  2. Describe your problem in your own words.
  3. Get an immediate answer with links to relevant help articles.

If the answer doesn't solve it, the assistant can hand you off to a full support chat, or submit a support ticket on your behalf — your question and details are included automatically, so you don't have to repeat yourself.

2. Search the help center

Many questions are already answered in the help center. Use the search box — it understands plain-language questions like "why is my withdrawal pending?"

3. Open a support ticket

For account-specific issues that need a human (payment problems, verification reviews, account access), open a ticket with our support team:

Tips for a fast resolution

  • Include your Cointiply username (never your password — we'll never ask for it).
  • Be specific: what you were doing, what you expected, and what happened instead.
  • One ticket per issue. Sending multiple tickets about the same problem can actually slow things down, since tickets are answered in order.
  • For offer or payment issues, include relevant details like the offer name, the amount, or the payment date.

Response times

The support team answers tickets as quickly as possible, in the order received. Most tickets get a first response within a couple of business days. Replying to your existing ticket (rather than opening a new one) keeps your place in the queue.

What support will never ask for

  • Your password
  • Your 2FA codes
  • A payment or "fee" to release your withdrawal

If anyone asks for these claiming to be Cointiply staff, it's a scam — report it via a support ticket.

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