Quick Answers
Bite-size answers to the most common questions.
- Quick AnswersMy payment is Held. What do I do?
Explains that if a withdrawal shows as Held, the user should open a support ticket. The team will review the account and work to clear the hold.
- Quick AnswersHow much are Coins worth?
Explains that 10,000 Coins equal $1.00, and that the satoshi value of Coins fluctuates inversely with Bitcoin's price: when Bitcoin price drops, each Coin is worth more satoshis; when it rises, each Coin is worth fewer satoshis. The Coin balance stays constant in dollars, not satoshis.
- Quick AnswersHow to Contact Cointiply’s Offerwalls (Android App)
Provides Android-specific step-by-step instructions for contacting each offerwall's support from the Cointiply Android app, including AdGem, Adscend Media, Aye-T Studios, BitLabs, CPX Research, My Chips, PlayTime, Revenue Universe, TapResearch, Theorem Reach, Torox, and Wannads.
- Quick AnswersWhat is the relationship between Cointiply and the offerwalls?
Explains that Cointiply hosts third-party offerwalls which manage their own offers, surveys, tracking, and rewards; Cointiply does not control the offerwall operations.
- Quick AnswersWhy can't I use VPN?
Explains why Cointiply and offerwalls prohibit VPNs and proxies: they break offer targeting, cause chargebacks, and risk account suspension. Users must access Cointiply from their normal connection.
- Quick AnswersI want to change my email
Explains requirements and process to change email on a Cointiply account, including security prerequisites and the need to open a support ticket.
- Quick AnswersWhy am I losing satoshis?
Explains why the satoshi count of your Coins may appear to decrease: because Coins are pegged to USD, their satoshi value fluctuates inversely with Bitcoin's price. Dollar value remains constant.
- Quick AnswersCan I change my username?
Explains how to change your username once every 30 days through the account settings page under Profile > Settings.